Yes, we did supply them with the part numbers and made a direct request for them to replace the defective component. Instead, they put more petrol in the tank. The two components are intricately intertwined. There is just no way for STAR to overlook it. After I had presented my situation to another dealership's service staff, they were nice enough to check the STAR results.
I have had some time to collect my thoughts and relax. Simply said, it's a trying ordeal to go through. One way to view at it is as ignoring a request from a client, taking shortcuts with STAR, and engaging in work that is not authorized.
Previous experience with this garage. I have always been contacted on the planned works to determine whether or not I agree to them. It is unethical to recharge the refrigerant in someone else's air conditioner, reassure them that there are no problems with the vehicle, and then send them the bill. In particular, if you have said that you would contact me prior to beginning any work. It is not authorized in any way, shape, or form. This is stated as their customer service commitment on the company's official website.
In a word, no, the cost won't be prohibitive. £200. The most costly fill-up in the history of the world. The system was not entirely depleted or destroyed. They did not hit the target.
I finally gave up yesterday after receiving many phone calls about how there has been a misunderstanding and a disparity in the information provided. They chose to disregard the comprehensive information that was given to them. The gesture of goodwill consisted of offering one more free diagnostic in order to get to the bottom of it. To what end? You are fully aware of the nature of the issue. You didn't even bother to check the condition of the air conditioner while the heat was on, did you? We continued to go in circles until I finally determined that I would either do it myself or go to a different dealer. Regardless of the outcome, my business with this service department is over. The department of customer service has historically been quite hot. Always. It has deteriorated rapidly ever since the finest people departed.