jimmy47785 Posted February 21 Share Posted February 21 Purchased the automobile in June 2023. Premium Plus Mild Hybrid Electric Vehicle Inline-6 with 15,000 kilometres Transfer case leaked in November, spent 5 weeks in the shop waiting for a new transfer case, but ended up just changing the seal since the transfer case was unavailable. Had vehicle serviced for recalls and check engine light last week. Received notification that the high voltage battery pack is faulty and is not available until June due to being on backorder. Upon its arrival, the automobile will have spent 6 months out of the 12 months I have owned it in the shop. According to the VA lemon rules, an automobile qualifies if it has been in the shop for over 30 days during the first year of ownership or before reaching 18,000 miles. I lack knowledge in this area and I am unsure whether this is the optimal line of action. I'm looking for someone's insight on this matter to determine whether it's the correct course of action. I adore the automobile, but I am not fond of its issues. Quote Link to comment Share on other sites More sharing options...
Craigbelont Posted February 21 Share Posted February 21 Engage in a conversation with your dealer (service manager/general manager) and then determine whether you need legal representation. Quote Link to comment Share on other sites More sharing options...
jimmy47785 Posted February 21 Author Share Posted February 21 That seems like the appropriate place to begin. I don't mind paying for a car, but it's challenging to make payments on a vehicle that spends more time in the repair shop than in my driveway within a year. Is it unreasonable to want comped payments over these months, considering the circumstances? Quote Link to comment Share on other sites More sharing options...
Craigbelont Posted February 21 Share Posted February 21 If you are leasing, I recommend advocating for complimentary payments. Initiate a discussion first, since it is unlikely they would buy without discussing it. Quote Link to comment Share on other sites More sharing options...
Screwdriver_1 Posted February 21 Share Posted February 21 I have successfully used the lemon legislation in Washington, including adherence to the norm of more than 30 days. Seek for a proficient attorney that specialises in lemon law and operates on a contingency basis. The dealer may attempt to delay. My situation resulted in legal action, so I promptly got a lawyer who handled everything. Excellent and straightforward. If the attorney works on a contingency basis, he will request all invoices, shop repair tickets with dates, and other relevant documents from you. If the attorney decides to take on the case, there is a high probability of winning since they will not charge you if they do not succeed. The individual might also compel Mazda to reimburse you for all your costs, including legal fees. Quote Link to comment Share on other sites More sharing options...
ianwh4 Posted February 21 Share Posted February 21 Please complete this form from the beginning: https://bbbprograms.org/programs/all-programs/bbb-autoline/how-bbb-auto-line-works/mazda Quote Link to comment Share on other sites More sharing options...
Trevorseaf Posted February 21 Share Posted February 21 The only contribution I can make to this topic...Typically, in most jurisdictions, lemon law claims are directed at the manufacturer rather than the dealer. The dealer plays a minimal role in the process, focusing only on repairing the car without any financial impact. Each state has its own unique method that manufacturers must adhere to. I have participated in several lemon law cases that were not swiftly resolved, but each was ultimately settled in favour of the consumer. Quote Link to comment Share on other sites More sharing options...
jimmy47785 Posted February 21 Author Share Posted February 21 Visited the showroom this morning to pick up my loaner CX-90 and was informed that Mazda has removed it from their fleet. I was provided with a CX5. I contacted Mazda headquarters and obtained a case number. I was informed that I will get a call to decide the next steps, whether it be using the lemon legislation or pursuing another line of action. Corporate was astonished by the unavailability of a CX90 for lending. The dealer said that Corporate was the entity who retrieved the loaner from their fleet. Could you provide further information on the failure? Recalls were being performed when the battery module malfunctioned, resulting in the automobile becoming fully inoperable and requiring a tow truck to be moved from the shop. Quote Link to comment Share on other sites More sharing options...
Trevorseaf Posted February 21 Share Posted February 21 Mazda has instructed dealers not to operate new inventory CX-90's or loaner CX-90's until the steering recall is completed. Not all cars on the dealer lot or in loaner service have received the components for the recall. Only one of our CX-90 loaner vehicles has been serviced so far.That is likely the reason you received a CX-5 as a loaner instead of a CX-90. Quote Link to comment Share on other sites More sharing options...
jimmy47785 Posted February 21 Author Share Posted February 21 He said that the vehicle was taken out of service because it reached the maximum mileage or time permitted in the fleet by Mazda. However, it is uncertain whether that is true. Quote Link to comment Share on other sites More sharing options...
jimmy47785 Posted February 21 Author Share Posted February 21 After two conversations with Mazda customer support, my matter has been elevated to their parts section, and I anticipate a response from them this week. Displaying empathy throughout the phone call, yet no solution has been reached. Quote Link to comment Share on other sites More sharing options...
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