Kia application for Sportage

[Matt865]

I acquired my Kia Sportage GT-Line S HEV two weeks ago. Upon collecting the vehicle, the sales representative was unaware of the procedure to erase the previous owner from the automobile or the Kia app. Instructed to reach out to Kia UK. I have accomplished that.I attempted to disconnect driver 1 from the display, resulting in the car becoming inoperative (all systems off). I am now apprehensive that if I attempt to remove it from the vehicle and Kia Connect, the car would cease to function. I will contact the Kia dealership to request resolution of the issue. I am currently unable to establish a car account. Any guidance is appreciated, please.

[EatSuru]

I cannot provide a solution; nevertheless, this issue should undoubtedly be addressed by the previous owner and/or the dealer prior to the sale.

[br1anuk]

Upon my purchase, all data from the prior owner (the dealership) had been erased by the dealership. I had to establish everything from the beginning.

If your dealership claims they lack the knowledge to perform the task, I recommend returning to them and asserting that their statement is unfounded.

[Rashman4u]

It is a violation of GDPR for them to sell you the automobile while retaining the former owner's data. I am quite certain. I would return to the vendor and bring this to their attention.

Consequently, if you erase the driver from the vehicle, it will be instantly removed from the Kia App as well. Indeed, return to the vendor; they are disseminating falsehoods and violating the law as well.

[QuirkEinstein]

The issue is in the fact that it is ultimately the responsibility of the prior owner to eliminate their data, which raises the question of why one would neglect to do so, particularly when engaging with third-party garages. Considering the quantity of vehicles, it is unreasonable to anticipate that they possess knowledge of all procedures...
Examine the seven-year warranty on that item.


One thing is certain: deleting a previous user will not render the car inoperable. A default user exists.

[Matt865]

Kia automotive dealership

[guyskin]

I saw recently that you can eliminate the previous driver using the Connect/Kia app on your phone; it may have been more advantageous to do it in that manner rather than directly on the vehicle.