Inquiry about service plan and personalised registration number

[Mistral]

Seeking assistance or guidance, individuals.

I just replaced my automobile, which was covered by a 4-year service plan. I terminated the contract and received a reimbursement, resulting in a satisfactory outcome.

However, I own a personalised license plate that I have placed on retention for potential use in a vehicle exchange or other transactions.

I have now successfully updated my DVLA and insurance information. After obtaining number plates for my new vehicle, I attempted to buy a new service plan online. However, I encountered an issue where the registration number on the Mercedes-Benz website consistently reverts back to my prior model.

Is there a connection between MB and DVLA for database updates?

[bvlenci]

I have been using a personalised license plate on my vehicle for almost three years. However, when I reach out to the Mercedes dealership, they still refer to the car's original license plate. Therefore, your scenario is not unfamiliar to me. However, it is possible that others may have a contrasting experience.

[Mistral]

Thank you for your response. Greetings, bvlenci. Interestingly, when I enter the original plate onto the Service Plan page, the vehicle seems to be nonexistent. It is unusual considering it is a demonstration for Mercedes-Benz. I attempted to contact MBServices via email and received a response instructing me to see my dealer.
 

[CyberNinja]

In my experience, when I bought a pre-registered C Class a few years ago, the dealership always referred to its original license plate until I specifically requested them to alter the registration to my personalised plate.

[Paqngo]

Utilise the Vehicle Identification Number (VIN).

[Mistral]

Thank you, Paqngo. I will attempt to do it once I get at my residence.

[Mistral]

Unfortunately, Attempted to input the Vehicle Identification Number (VIN), but encountered an error indicating that it is not a legal registration number. It seems that I will need to contact or visit the dealership to resolve this issue.

[ByteStorm]

In my experience, Mercedes does not have a direct connection to the DVLA. For a long time, my personal license plate remained associated with my old E Coupe on Mercedes websites. It was only after I had my vehicle serviced at the shop was it finally updated to my current GLC.

While it is possible to manually modify certain information using the MercedesMe app, these changes do not have any effect on the main Mercedes websites.