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The Kia exceeds cuts out at around 3 miles per hour.


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Has anybody had this issue?
The 2022 Kia Exceed is a manual 4-grade vehicle powered by a 1.5-liter petrol engine. Prior to halting, the automobile has sporadic instances of engine failure and requires restarting using the button. A cautionary notification is shown on the dashboard, prompting the user to go to neutral in order to use the automatic start feature.The dealer is unfamiliar with this message.
This issue has occurred sporadically from the time of purchase. Notified the dealer of the issue during the first month, but did not get it inspected. Within a span of 6 months, I informed Kia about the issue and recommended having the dealer examine it. I had scheduled my first service appointment, but the service centre was unable to accommodate the check-up and advised me to reschedule. Regardless, a buddy suggested pressing the stop-start button to deactivate it?
I have been engaged in this activity for a duration of 5 months, and I have not stopped or discontinued it at any point. Recently, I made another attempt and had three instances of disconnection, with the notification reappearing. I have reached out to Kia UK and am now arranging a booking for it. However, I am required to pay a diagnostic fee. If probably won’t happen in the time the technician has to inspect it .
Has anybody else had this problem? or find a resolution
Thank you.

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On several occasions, I have seen this notice when waiting at traffic lights or in traffic while the stop/start function is active. I attributed it to my wrong procedure for preparing to continue my trip, where I either turn the key to start the engine or shift into neutral and then repeat the appropriate routine.

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Thank you for your response. I was curious whether the issue I had was unique to me and the method I was halting before using the start-stop function. When I deactivated the start-stop function, there were no problems. This is probably the reason why I haven't scheduled it yet. Does your Kia experience intermittent engine shutdown right before to traffic lights, requiring you to manually restart the vehicle? Thank you.

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Does your vehicle have an automatic gearbox? They seem to do this more prominently than manuals, and if you incorrectly time the pedal gear by a little amount, it prompts you to change to neutral and/or start manually.
I often deactivate the start/stop function and lane aid, or leave the air conditioning system on.

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Although I am uncertain about the connection, the above footage is extracted from the 2020 Sportage brochure, specifically showcasing the 2.0 Mild Hybrid variant. It demonstrates the engine's ability to shut off during braking. In my observation, the occurrence of this phenomenon has been limited to instances when my intermittent ISG system was operational, suggesting a potential correlation.

 

 

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I own a manual gearbox vehicle, and I suspect that the timing of deceleration may have some significance. It is quite vexing when all the connections abruptly cease. Particularly when there is another motorist just behind you. Until I get it inspected, I will likely deactivate the start-stop function.

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Thank you for the information. Based on what you've said, it seems like there may be no problems with my ISG system. The dealer is requesting around £100 for a diagnostic assessment to see whether there are any issues.According to your post, it is possible that this is just a component of the system.When the automobile comes to a halt and the idle stop and go (ISG) system activates, that is acceptable. However, when you are travelling at a speed of 3/5 miles per hour and your vehicle suddenly stops with another automobile following closely behind, the situation becomes less favourable.

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