My CLK AMG was scheduled for steering and suspension repairs at AT Technicians in Greys, Essex.
After several weeks, it was prepared, so I settled the £3,000 invoice and proceeded to collect the vehicle.
Upon examination, I observed a damage in the near-side front wing and a smaller dent on the off-side front wing.
They were certainly not present prior, as I had recently acquired the vehicle and conducted an inspection.
I contemplated returning to lodge a complaint; however, having paid for and accepted the vehicle, I had legally forfeited my right.
It is a situation of my testimony vs that of the garage. Furthermore, I was unaware of the cost of the repair.
This week, I received an estimate from the body shop, which initially was £1,000 based on photographs, but may increase upon actual examination.
I acknowledge that repairs may result in harm; nonetheless, I desire transparency and accountability regarding any such occurrences.
I must get their suspension work inspected by MB, as I now question the quality of their repairs following the bodywork.
I cannot endorse this Mercedes specialist; so, my post serves to caution other MB and AMG owners.
AT responded to my complaint and essentially refuted any awareness of damage.Unexpected, unexpected.
They were aware of the damage but remained silent, expecting it would go unnoticed, or if I raised a complaint, they would deny any knowledge.
During the period the car was in their possession, they are liable for any damage incurred, and I had anticipated they would demonstrate sufficient responsibility by acknowledging it at that time.
I would have accepted this; but, it is unsurprising that they lack the intention to take responsibility. Consequently, I attribute this to an unpleasant experience, and my evaluation and concerns persist.
Update: Today, a damage repair business assessed the vehicle and determined that several dents were unequivocally caused by an impact to the wing from within. 😡
As a precaution, inspect your vehicle prior to settling the invoice (consider taking photographs beforehand). If you want the return of the vehicle but are dissatisfied with the completed work, you may pay 'under protest.'
This indicates that you are remitting the total sum while informing the garage of potential subsequent measures.
Clearly inscribe the phrase “paying under protest” on their copy of the repair order page and any receipts generated by the garage. If you do not indicate that you are paying under protest, obtaining compensation later may prove challenging, since the garage could contend that your payment signifies acceptance of the charges.