Attention, everyone, are we all seated comfortably?
Kia Bolton spent a week hypothesising that the wheel wobbling, which occurred only when braking, was due to improper wheel balancing. I expressed my disagreement in writing. I said that I would not pay for the wheel balancing until it was determined to be the reason, since tire balance problems manifest when driving at speed, not while braking.
Kia Bolton took two weeks to return this morning and provide images indicating that all four of my wheels were improperly balanced (strange, since the vehicle operates very smoothly at high speeds). Consequently, I reiterated in writing, "Please balance the wheels." I will pay for it only if it resolves the issue, which it will not. If it fails to do so, you should continue seeking a resolution. Or similar phrasing.
The workshop foreman subsequently contacted me, stating that they had balanced all four wheels, although the wobble persists at the front, occurring just while braking. Fan my forehead.
He further states, "the wheel balancing incurs a charge as it was necessary to eliminate it as a possibility." This individual is really exceptional.
He states that although the vehicle indicates torque being sent to the wheels when stationary, no fault codes can be identified, and "neither has my master technician been able to replicate the issue." He asserts that he cannot attribute the issue to the use of Pagid discs and pads, as they are a reputable brand. Furthermore, he dismisses the possibility of the callipers being at fault or the car's attempt to rotate its wheels. The brakes are designed to impede this rotation through friction, which generates heat; this heat can subsequently cause metal, including brake discs, to melt. It cannot be that... He states, "I believe we are your local dealer; however, you might consider visiting Perry's in Preston or Acorn in Warrington."
He then asked that I return his courtesy vehicle that day (I'd been out celebrating my birthday with my wife, so no way I could drive!!). In summary, we have received your £450 for the service, thank you, however we have not addressed any issues that might be covered under warranty, and we suggest you take your vehicle to another dealer.
Complete disarray.