guyskin Posted February 27, 2024 Share Posted February 27, 2024 I attempted to connect my new Google Android phone with the W212 Command system. The phone and the automobile have mutual visibility, but the car will not provide authorization to the phone. I suspect that the phone may be either too new or using an incompatible Bluetooth version. After checking Google and doing all system checks, the connection issue persists. Seeking guidance Quote Link to comment Share on other sites More sharing options...
bvlenci Posted February 27, 2024 Share Posted February 27, 2024 Is it necessary to disassociate your old phone beforehand? Quote Link to comment Share on other sites More sharing options...
SkippyTom Posted February 27, 2024 Share Posted February 27, 2024 It has been a while since I connected a phone to an NTG 4.x head unit and had a problem. I vaguely remember facing a similar issue while trying to link an iPhone with Angie's SLK55 when we initially got the vehicle. To resolve the issue, I selected the Reset option from the COMAND Settings menu and initiated the pairing procedure once again. However, the drawback is that you will forfeit any saved locations, previous destinations, and any data in the Music Register. Quote Link to comment Share on other sites More sharing options...
guyskin Posted February 27, 2024 Author Share Posted February 27, 2024 Quote  That was my first action. There were a total of 5 cell phones on it. Quote Link to comment Share on other sites More sharing options...
guyskin Posted February 27, 2024 Author Share Posted February 27, 2024 I have followed your instructions but the devices are still not connecting. I will continue to persevere. Quote Link to comment Share on other sites More sharing options...
SkippyTom Posted February 27, 2024 Share Posted February 27, 2024 It seems to be a Bluetooth compatibility issue. Quote Link to comment Share on other sites More sharing options...
guyskin Posted February 27, 2024 Author Share Posted February 27, 2024 I believe I have resolved it. Accessing the settings menu on the H7 device removed all Bluetooth options and then re-enabled them. Everything failed. System reset performed, no improvement seen. The phone detects the car, and the car detects the phone, yet the phone is not authorised. I opened the Android Apps on my phone, expecting that my Command feature wouldn't work. However, after connecting the phone to the vehicle with a USB cable, the handsfree option started working. Phone is now successfully linked and functioning. Quote Link to comment Share on other sites More sharing options...
SkippyTom Posted February 27, 2024 Share Posted February 27, 2024 Strange. Thank you for informing us, nonetheless. Quote Link to comment Share on other sites More sharing options...
guyskin Posted February 27, 2024 Author Share Posted February 27, 2024 For complete information. The phone is the latest model of the Google Pixel Fold. Quote Link to comment Share on other sites More sharing options...
AMG33D Posted February 27, 2024 Share Posted February 27, 2024 I'm pleased that you were able to resolve the issue. It is really beneficial when the original poster of a problem updates the forum after the issue has been remedied. Quote Link to comment Share on other sites More sharing options...
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