The repairs are not yet complete. Thank You for the Direction

[developer]

My W205 C220d is having issues with the functioning of the air conditioning. Additionally, there was a ticking sound whenever the air conditioning was on. As soon as I linked my phone to the vehicle, it began displaying error messages for the air conditioner actuator blender motor located on the left side (behind the glove box). Even turning the heat up to its highest setting had no effect, and the air coming out of each vent was a different temperature. The left vents were either completely blazing hot or as ice cold as it was possible to obtain without using the air conditioner. I also connected to the ports for the air conditioning and discovered that there was not enough gas.

I made the reservation for the automobile with Mercedes. After sharing my results, I looked into whether or not there was a supply of the blender/actuator motor. Yes, indeed. Great. I requested that they have the component available and that they follow the fault code.

[Paqngo]

Are you stating that 'all they did' was to re-gas the air conditioning unit and charge you, presumably, for that as well as maybe for their own Star diagnosis?

If what you say is true, then I'm not clear on what basis you could demand that they 'repair it' without charging you any money. What did their diagnostic reveal, or did you expressly ask them to replace the actuator, and they did not do so? Even if they didn't change it and didn't charge you for it, I don't get why they should replade it for free if they didn't change it and didn't charge you. Or have I misunderstood what you said?

[bvlenci]

If all they did was regas it, then surely they did not engage in any activity that was not authorized......I believe that the system will need a regas after the majority of the work that is done on the AC. If that was the only thing they did, then the bill couldn't have been too frightening, could it? Simply go back, make your case, and keep a level head, and I have no doubt that you will be able to work things out with the least amount of hassle.

Edit: Beating me to it was a speedier typist!

[developer]

Yes, we did supply them with the part numbers and made a direct request for them to replace the defective component. Instead, they put more petrol in the tank. The two components are intricately intertwined. There is just no way for STAR to overlook it. After I had presented my situation to another dealership's service staff, they were nice enough to check the STAR results.

I have had some time to collect my thoughts and relax. Simply said, it's a trying ordeal to go through. One way to view at it is as ignoring a request from a client, taking shortcuts with STAR, and engaging in work that is not authorized.

Previous experience with this garage. I have always been contacted on the planned works to determine whether or not I agree to them. It is unethical to recharge the refrigerant in someone else's air conditioner, reassure them that there are no problems with the vehicle, and then send them the bill. In particular, if you have said that you would contact me prior to beginning any work. It is not authorized in any way, shape, or form. This is stated as their customer service commitment on the company's official website.
In a word, no, the cost won't be prohibitive. £200. The most costly fill-up in the history of the world. The system was not entirely depleted or destroyed. They did not hit the target.
I finally gave up yesterday after receiving many phone calls about how there has been a misunderstanding and a disparity in the information provided. They chose to disregard the comprehensive information that was given to them. The gesture of goodwill consisted of offering one more free diagnostic in order to get to the bottom of it. To what end? You are fully aware of the nature of the issue. You didn't even bother to check the condition of the air conditioner while the heat was on, did you? We continued to go in circles until I finally determined that I would either do it myself or go to a different dealer. Regardless of the outcome, my business with this service department is over. The department of customer service has historically been quite hot. Always. It has deteriorated rapidly ever since the finest people departed.

[Howard_silver]

This is ridiculous behavior on the part of a Main Dealer; nevertheless, it is not unexpected, and the more individuals who condone such shady practices, the more they will continue to do it. You made it quite clear what you wanted them to do, but they chose to disregard your instructions in favor of a speedy "non-fix" that resulted in a hefty fee.

There are a few choices available to you, the first of which is to file a formal grievance with Mercedes Customer Service, or to write a scathing online review on Google that should create results since it will be viewed by everyone, including Merc CS, and/or to visit MCOL - Money Claim Online - Welcome in order to get your money back.

My latest attempt to use the Google review was successful, but the worst that anybody can do is put up with this ridiculously overpriced trash. Best of luck, and please keep us updated....

[DreamWeaver]

The overall strength of a chain is determined by how weak its links are. If even a single member of that staff failed to make the effort to transmit your message in the appropriate manner, the whole organization comes across as inept.
The human race is prone to error, and not everyone is as conscientious as they ought to be. This is NOT an excuse; yet, the situation is what it is.

Having said that, the true measure of the firm, in my opinion, is how they react when they make a mistake such as this one.
The following is the strategy that should be taken: As soon as it dawns on them that they are to responsible for the situation, they immediately go about doing whatever is necessary and as fast as they possibly can in order to put things right.
It would seem that the dealership has failed terribly in this regard, which is something that cannot be tolerated in any way.

Maybe you should take your complaint to a higher level. -Someone will care a great

[developer]

Due to the escalation that occurred this morning. They have given their word that the diagnostics and re-gas would be completely refunded.

[TDudette]

It may be seen as a good thing that you've found yourself back where you began.

[ChatMaven]

Hello there, I've had two different C207s and have been incredibly happy with both of them.

A buddy of mine who has a pretty fantastic connection with his local dealer was thinking about switching from BMW, but ultimately decided against it. I cautioned him to hold his position, and he complied. According to the users of this community, the Mercedes dealership that I use has been fantastic, but it's unfortunate that other shops have not been up to the same standard.