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Assistance for Car Dealers and Mechanics


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I acquired a BMW 1 Series, manufactured in 2015, on June 14th, 2024. We scheduled for me to get it on June 28th, 2024. The user did not provide any text. On June 26th, I got a message from the dealership informing me that they were preparing the vehicle for my collection. They brought it to the car wash, but unfortunately, the car encountered a problem and the headlight stopped working after the wash. Consequently, he had to get a fresh module and lighting. He assured me that it will be prepared by the 28th and instructed me to take the train to get it. (Please note that I reside in a location that is equidistant from both ends of the nation)

He sent it to a technician who verified that the problem was related to the module and code. We anticipated its return on the same day. I arrived on the 28th after a four-hour trip. The dealer and I were anticipating the return of the automobile, but regrettably, it never occurred. Therefore, the dealer provided me with a courtesy vehicle to use temporarily. The user did not provide any text. My automobile is now in the shop due to coding difficulties that originated with a malfunctioning headlight. The mechanic made an effort to programme the BMW, but as far as I know, the coding technique they were employing consistently crashed or failed on the automobile. The auto dealer informed me that they would need to individually programme each function, and I am uncertain about the duration of this process.

It is evident that I lack knowledge about vehicles. However, the car has been in the possession of the technicians for 12 days for a coding task that should ideally be completed within a few hours. According to my dealer, each item has to be coded separately.

I have been consistently requesting updates from the vehicle dealer, who is also becoming more dissatisfied with the technician for the prolonged duration it is taking to complete the repairs. The car dealer is eager for me to have the car and considers me their first priority when they get news of its readiness.

I'm curious if anybody has information on the current status of the automobile and the estimated duration of my wait.

I volunteered to get the vehicle, a task which the dealer has approved, and transport it to my nearby BMW expert.

Then I am contemplating the possibility that the auto dealer is deceiving me, or that the technician is mocking me to some extent.

I would really appreciate any guidance or assistance about my current circumstance.
 

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It seems that they lack the necessary coding skills to properly programme the automobile. I recently visited a garage where a BMW had a similar coding problem after the FEM (Front Electronic Module) was changed. The individual responsible for installing FEM and programming it lacked knowledge, resulting in the need for it to be taken to the garage where I was located. It was subsequently programmed without any difficulty by a competent individual.

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Expressing gratitude! Last week, I was given the opportunity to get it, but it would not have the code. I am considering retrieving it this week and personally delivering it to an authorised BMW garage. Despite the somewhat higher cost, I just want to have the vehicle in my driveway immediately, since I have already waited over a month in total.

 

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I would refrain from acquiring a new vehicle that is unsatisfactory. It may be advisable to disengage and seek for an other vehicle. The trader must possess somebody with coding proficiency. My concern is that if you retrieve the automobile and discover that the problem is not only a code issue, you will be left with the car and will have to arrange for it to be fixed or returned.
Thank you.

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I am considering delaying my decision for about one more week, in order to see whether I get any more communication. If not, I will ultimately terminate the agreement and, as you said, explore other options for a car.

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I would go, as previously said.
The garage itself should be acquainted with a reputable BMW specialist in the vicinity.
A friend of mine owns a garage, and when he has difficulties with a BMW, he seeks my assistance. If I am unable to provide a solution, we conclude that it requires the expertise of Stuart, who must possess extensive knowledge of BMWs.

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